Please read the following prior to completing your order through 'checkout'

We ship within 2 to 5 days of receipt of order 

No goods will leave our warehouse until payment is confirmed.

Please Note: Free shipping applies to orders of $350.00 or over in value, and applies to standard rate delivery only - Express Post Satchel, Point to Point Delivery, or Overnight transport is excluded (Charges will apply)

The Express Post Satchel option can be selected for Free Ship items up to 5kg in weight, however, a delivery charge will apply - Where a delivery charge is not detailed under 'estimate shipping' or when entering your location, on the checkout page, the express post option is not available

Free Shipping may also apply to selected products and Product promotions

Warehouse pickup is available however prior approval is required – Call 0418 226 365 or email sales@bathroomwastes.com.au

Customer orders should be received between 3 to 7 days of receipt of order payment, depending on ship to location.

Contact phone number (Preferably mobile number) and email address is required for delivery purposes. Authority to Leave (Without signature) needs to be specified during checkout process - A blank text box is available for this purpose as well as for other 'Additional Information'

If an item/product is out of stock we will notify our customers via text or email as soon as possible and advise of the expected delay. We regularly update our inventory records however if an item is out of stock and a customer wishes to cancel their order, we will process an immediate payment refund

*Remote Area Locations (RAL) - Remote Area Locations (RAL) are those destinations well outside major capital or regional cities and towns throughout Australia. 

We reserve the right to levy a further additional charge (Delivery) if the destination address falls within a remote area location

A delivery cost quotation will be provided to customers prior to delivery

Note: A surcharge may apply even though free shipping has been applied to orders

Delivery charges for RAL will apply even after an order payment is forwarded to and is received by Bathroom Wastes.

Should you not want to proceed with your order due to a higher quoted delivery cost we will forward an immediate refund to you

Customers can contact us through our 'Web Contact Form' or by 'Email' to make enquiries regarding delivery charges. 

*Deliveries outside  'Normal Courier Operational Areas - NCOA - which result in higher delivery charges –

Customers will be advised as to additional delivery charges. Payment of same must be received prior to dispatch of orders. Once again should customers not wish to proceed due to a higher quoted delivery cost, we will forward an immediate refund

Note: A surcharge may apply even though free shipping has been applied to orders

Delivery:

Bathroom Wastes delivers orders throughout Australia and New Zealand via Courier and Australia Post Satchel or Parcel delivery

'Authority to Leave' 

There is an 'Other Shipping Notes (Optional)' blank text box which can be filled in during the checkout process where customers can state whether they grant Authority To Leave (ATL) Yes / No  -  e.g. ATL-Yes  OR  ATL-No. Include other special delivery instructions here also

If you are happy for our courier to leave your order without obtaining a signature showing receipt of same, please indicate so here by entering the following - ATL - Yes

As previously stated, there is a blank text box available within the checkout process, where customers can leave this and other instructions

Orders will not be left at your (customer) delivery address unsigned or unsighted (Covid-19 new procedure) unless by customer agreement* as per the above - a card or note will be left for customer pick up from a designated point e.g. local Australia Post Shop, Parcel Point or Courier Depot

Note: Australia Wide Deliveries *Customer agreement - ATL: YES - unsigned or unsighted order delivery - No LIABILITY OR RESPONSIBILITY is accepted in this case for orders not being found, or for orders that have gone missing. Should this situation occur however, Bathroom Wastes will endeavour to locate the customer's order on behalf of the customer

Also, please insert any special delivery instructions here e.g. leave order at front door - leave order in letter box etc

International Orders - Bathroom Wastes is now able to deliver products to multiple countries worldwide using Sendle or Australia Post - Delivery charges apply - Free shipping does not apply on any category or product to International destinations

Customers are able to estimate shipping costs during the checkout process prior to entering personal details. Choose the appropriate country from the drop down menu (Click on 'estimate shipping')

New Zealand  - Orders will not be left at your (customer) delivery address unsigned unless by customer agreement* - a card or note will be left for customer pick up from a designated point e.g. local NZ Post Shop or Courier Depot 

Note: New Zealand order deliveries - Customer agreement - unsigned order delivery - No liability is accepted in this case for orders not being received 'Note to Seller' on checkout page - Include special delivery instructions as required - ATL (yes/no)
Go to the following link to see more information in relation to importing products into New Zealand
https://www.customs.govt.nz/pe... - Note: Bathroom Wastes is not responsible for any charges that may apply in relation to the importing of products into New Zealand

Warranties: See link below

Bathroom Wastes endeavours always to use the most cost efficient quality method or carrier for the delivery of customer orders

See Returns Policy - Warranties  -  Privacy Policy  -  Quotation Request