WARRANTIES - Warranty Claim Form included, see below
Warranty Procedure & Details
Upon receipt of order (delivery) customers have 48 hours to inspect goods. If customers have a concern about an order or products received, they should immediately contact us via our Web Contact form. However no actual claim can proceed without the following information being provided. **
- proof of purchase (Invoice details)
- Plumber's or installer's contact details
- Product description, fault or damage
- A photo and or video is required of the product concerned
Please do not remove the product and return same to us prior to contacting our office. Use our 'contact form' to send in your warranty request. We will respond as quickly as possible
Note: Where a product is found to be faulty (See details below), or does not fit the description or type ordered, a full or part(s) replacement or refund will be provided.
The supplier will always endeavour to assist customers with any issue or problems that may arise
Please note: Where scratches, dents or other imperfections on products are reported after installation, warranty claims cannot be accepted. Products must be viewed and checked before installation
Warranty Claim Form: Go to the bottom of this page - fill in all details required, and press 'Send' to submit the form to the seller
Warranty information based on product type:
Wastes - Tilo Brand
Floor Wastes - 3 Year warranty parts only against manufacturing defects on all brass waste fittings from the date of purchase
Pop Up Wastes - 5 Year warranty parts only on all Pop-Up wastes from date of purchase - 1 Year warranty parts-only on all plastic and silicone seals and fittings
Defective products must be returned to the supplier for full or parts replacement. Replacement parts
will be sent directly to the customer
Austworld Brand Wastes - 1-year parts only from date of purchase
Bottle Traps & Accessories - Tilo Brand
3 Year warranty parts-only against manufacturing defects on all brass body bottle traps
1 Year warranty parts-only on all bottle trap accessories -
Austworld Brand - 1-year parts only from date of purchase
Basins - Ceramic
7 years from date of purchase unless otherwise stated
Basins should be installed by a qualified tradesman to ensure the installation is in accordance with accepted and best practices - Correct installation is the responsibility of the customer and/or installer
Scratching or normal wear and tear are not manufacturing defects or faults
Basin Accessories - Tilo Brand
3 Year warranty parts-only on wall mounted basin supports with 32mm pop up waste
1 Year warranty parts-only on all other basin accessories
Austworld Brand - 1-year parts only from date of purchase
All warranties as per the above, are given in addition to consumer guarantees and cannot exclude them
Tapware - Tilo Brand
5-year warranty from date of purchase - against manufacturing defects on chrome, body & cartridge - 10 year warranty on Ruben Elite - 10-year limited warranty on Zircone & Gemstone (5 years on coloured finishes - Black (Zircone) - White (Gemstone)
Minor fault: Once it is ascertained that a product defect is minor e.g. cartridge required - a replacement part will be sent directly to the customer (Consumer/end user) In some circumstances a service technician may be sent to site. This is at the supplier's discretion
Major fault: Once it is ascertained that a product defect is major and the product cannot be repaired, a replacement product or refund applies.
Again, in some circumstances a service technician may be sent to site. This is at the supplier's discretion. Please note tapware should only be cleaned with soap and water, never use abrasive cleaners
Note: Where the product has not been used for the purpose for which it has been designed e.g. installed in a commercial situation instead of domestic - or abrasive cleaners have been used for cleaning resulting in partial or full delaminating or scratches on the product - the manufacturer's warranty is voided
Installation: Mixer cartridges have a maximum operating pressure of 500kpa - where pressure exceeds this figure a pressure limiting valve needs to be installed.
To ensure all mixer taps within the property are pressure limited to 500kpa, installation at the water meter would be required. Warranty is voided where pressure exceeds 500Kpa
Non-return stops should be including in the installation of all tapware (excluding Wall Mixers)
Tapware should only be installed by a licensed plumber.
Customers will need to provide the plumber's contact details for a claim to proceed. Please include these details when submitting the contact form to Bathroom Wastes.
** In the case of tapware/mixer installations any warranty claims received will not be proceeded with or accepted if these details are not supplied
Showers - Handshowers & Handshowers on Rails
5 year warranty against manufacturing defects, from date of purchase. Defective product must be returned to the supplier prior to part(s) or full replacement. Part(s) or full replacement product will be sent directly to the customer
(This will be at the discretion of the supplier)
Shower Arms & Ceiling Droppers
2-year warranty against manufacturing defects, from date of purchase. Defective products must be returned to the supplierprior to part(s) or full replacement. Part(s) or full replacement product will be sent directly to the customer (This will be at the discretion of the supplier)
Sinkware
Q4 sinks - 25yr warranty against manufacturing defects from date of purchase, not including accessories
1 yr warranty on sink accessories
Defective product must be returned to the supplier (Return address will be provided)
prior to product or parts replacement (This will be at the discretion of the supplier)
Product or parts will be sent directly to the customer
Accessories, Spouts and Tap Sets (3 Tap Hole)
1 year warranty against manufacturing defects, from date of purchase. Defective product must be returned to the supplier prior to full or part(s) replacement, or refund. Parts or product will be sent directly to the customer
Other Suppliers including Austworld Commodities
Tapware - Wastes - Spouts - Showers - Brassware - Accessories - Other
1 Year warranty against manufacturing defects from date of purchase - Parts replacement only
All warranties as per the above, are given in addition to consumer guarantees and cannot exclude them